A Few of Our Most Frequently Asked Carpet Questions.

How does your service work?

After you contact us, we setup an appt. to visit you and our mobile showroom van will arrive when you want us too. Including Saturday evenings.

How soon can you come out to show samples and measure?

We will come the same day typically, but can depend on where you are located in Cincinnati.

Once I pick out my carpeting how long will it take for installation?

Carpeting in Cincinnati is typically 5-10 working days to have material shipped and installed. Once the carpeting is shipped then we will call you to set up the installation date. Carpet installation is same day depending on square yards, number of rooms and furniture to be moved. In some cases depending on inventory we can speed up the installation.

How about your carpet installers, are they good?
 
Our son Brandon is one of the highest rated installers in Greater Cincinnati.  He has that certification through CFI in Kansas City, Mo.

Can I trust you carpet installers in my home?

Great question!  With Brandon & Jami you have my best. My own son is in your home. You can leave for the day. Your belongings are safe, your kids and pets are safe. Heck, we have people who leave and give us the keys for the day.

How good are the installers the home centers use?

The home centers subcontract to one individual company. That company employs other subs. Yes the owner of that company can probably pass a drug test. He probably doesn't install and probably doesn't have A CFI  diploma.  A few of his crews might. All in all you don't have any idea who is coming to your home. It is tough enough for me with 37 years of experience to stay on top of installation. Can you imagine having literally directing 10 2 man crews every day. Heck I direct 2 and my hands are full.

Do your installers use good seaming materials and stretch the carpet the correct way?
 
Brandon just told me this week that the seam tape he uses is over $8 per roll. To give you an idea of those prices...home centers have sales on seam tape for $3.50 p/roll.  Do you really want their installers coming to your home with the cheap tape or do you want Brandon & Jami coming with the good stuff. Our tape won't release the carpet seams after your carpet is steam cleaned. And that what the manufacture requires every 18-24 months. You won't find their installer after their seams come apart.

If I see a style of carpet from a home center or big box store can you help me get it wholesale?
 
Most of those type stores private label.  That means they change the style name & number, color name and number and even sometimes they will say it is a Mohawk style when in effect it might be a Carpet Crated style. That's done so you can't compare their prices.  Remember they make it sound like their carpet prices are the best in town, when actually you can't really figure out and truly compare. That's why they PRIVATE LABEL!  They figure you are so confused by that you will just go ahead and buy.
In a lot of cases we can cross reference the names and styles (with our years of experience) and save you $$$

I live in another state outside Cincinnati, can get you still carpets for me?

We can make arrangements to ship to you anywhere in USA, and even help find you qualified installers.

Do you carry apartment or low priced carpet for apartments?

We have several styles of apartment carpet that you can choose from.  We also offer cash & carry values that you can take advantage of.  If you choose to find your own installer we will certainly help make the pickup easy for you.

What types of carpet cushion/padding can I purchase with my carpet?
 
Our standard padding is 1/2" and a 6 lb. density.  Pad meets manufactures warranty requirements.  We have access to pads up to 22 lb density. We carry rebong ( great value for the $ ), virgin foam, hair jute synthetic, and rubber pad.

Can you get about any manufactures style of carpet?

There are a few carpet manufactures that we do not carry but rest assured we will make every effort to get the selection you want. What brand names carpeting do you sell ?
 
We carry Coronet, Hollytex, Beaulieu of America, Shawmark by Shaw, Mohawk, & Shaw.

How about carpet warranty?

We warranty the carpet through the manufacture. A lot of carpet stores will take a 10 year manufacture warranty for abrasive wear and add their own 10 year warranty to that and you have 20 years. Now if a mill tells me 10 years why would I add another 10. They are saying (and they make the carpet) they are good for 10 years. I'm not a mill so why would I add another 10 to theirs. Do you get the point! That 20 year warranty sounds real good. The mill is only going 10 years. You really don't think the store that is telling you 20 years is going to stand behind another 10 years on top of the 10 the mill puts out. I DON'T THINK SO.

Most mills won't stand behind the warranty anyway if a certified installer doesn't install it anyway.  And there are not very many of them around in the first place.

What brand names do you use?

Mohawk, Shaw, Coronet, Mannington, Armstrong, Hollytex, Beaulieu, Quick Step, Wilsonart, Formica among others.

THREE IS A WEBSITE CALLED  www.complaints.com Go to it and type in a name of a home center. Just watch the complaints come up on installed jobs. Then you will see what I'm talking about.

Please call 513-373-8540 if you're question was not answered here, we are happy to assist you.

The Keairns Family